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Digital Workplace Solutions
Pérez-Llorca is looking for a Digital Workplace Solutions for its offices in Madrid.
Join Pérez-Llorca, a leading law firm in the Iberian Peninsula, where you will be able to accomplish all the goals you set for yourself. With more than 500 professionals, we offer comprehensive advice on Spanish, Portuguese and European law with offices in Barcelona, Brussels, Lisbon, London, Madrid, New York and Singapore.
Their mission will be to accompany the firm in the digital transformation process, and they will be responsible for leading the projects and processes for the transformation of the Digital Workplace and Collaborative Media end-user environment and services, both for current and future offices and headquarters. We believe that differentiating ourselves from the competition will be less about the technologies available and more about making the most of them.
Pérez-Llorca considers it vitally important to provide the different profiles of the firm with a scalable, ubiquitous, dynamic and technologically cutting-edge modern workplace that allows them to carry out their work as safely and comfortably as possible, maximising their performance both individually and as a team. For this reason, Pérez-Llorca has decided to separate the Digital Workplace Solutions function (research, prototyping, design and leadership) from the ServiceDesk function (execution).
Pérez-Llorca’s specific approach, with lawyers who must be available to our clients at all times (physically, temporarily, etc.), student trainees, C-Suite, staff, the importance of document management, and the firm’s internationalisation process, which involves integrating new technological and cultural realities, make this position extremely attractive and challenging.
A critical objective will therefore be to ensure that any mobile user has access to the necessary tools on any device and that their use is homogeneous, as well as to maximise the productivity of the different profiles in the office both individually and in their team and collaborativework, with a smooth and guided transition from the current environments to the objectives.
We are looking for someone with a technical profile and project management skills and who is employee-oriented and a hands-on manager to carry out the necessary tests and pilots to meet the firm’s digital workplace requirements. This position will not be staffed by Pérez-Llorca personnel and will be largely an autonomous activity with occasional support from external suppliers depending on the type of project to be carried out.
Requirements
Minimum requirements:
- Three years in a similar role.
- ITIL training, and practical experience in release, change and problem processes
- Solid experience in defining the Workplace in organisations with multidisciplinary users (around 1,000 employees).
- A high level of English
- Office 365 advanced level, with one of the following Microsoft 365 Certified certifications: Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Security Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate.
- Advanced project management and planning capabilities.
- Experience in change management and training techniques.
- Excellent communication and presentation skills, with the ability to effectively communicate workplace concepts and how to use them to improve productivity to technical and non-technical stakeholders.
- Empathy.
Other requirements:
- Holding Project Management Certification (PMP, Six Sigma) would be preferred.
- ISO 27001 training would be an asset.
- Appropriate technical qualifications, e.g. SCCM, AirWatch, Intune and Autopilot
- ADKAR methodology
- Experience in Facility Management.
- Experience in Workplace Virtualisation.
- Cloud services offering, including Azure and AWS.
- Managing the strategy, definition and design of the workplace environment (PC, smartphone, base software, virtual desktops, printing systems, personal telephones (IP, mobile), collaborative systems (hardware and software), network folders and meeting room equipment, as well as the relationship with the physical elements of the office) at a technical level, participating in the projects and optimising them. The solutions designed should be simple, reliable and with the appropriate quality-cost-benefit ratio.
- Designing the digital workplace, selecting the technologies, piloting and configuring them, ensuring the implementation of the workplace standard in terms of access, layout, deployments, environment updates and monitoring. To do so, the successful candidate will rely on the executive activity of the Service Desk, which will have to follow their standards and guidelines.
- Creating/maintaining memories, service sheets, approvals, technical guides and procedures, so that they are accessible, available and reliable.
- Maintaining, when designing new solutions, coherence and alignment with workplace principles and targets.
- Promoting continuous improvement of services and components.
- Carrying out and promoting R&D to incorporate new solutions that can accompany business needs.
- Identifying practical solutions to business needs and problems in the digital workplace, improving time-to-market.
- Designing scalable architectures leveraging cloud services or other mechanisms.
- Contacting suppliers and key users within the digital workplace.
- Promoting employee self-service tools within the IT service portfolio in order to improve employee satisfaction and improve time-to-market.
- Surveying the current situation, designing and executing the integration strategy for the firm’s future M&A actions, as well as for new offices, providing the firm with standards, guidelines and procedures to industrialise it as much as possible.
- Defining adoption and training programmes and coordinating change management.
- Anticipating, understanding, managing and negotiating internal customer needs, expectations and issues.
- Within the scope of the Digital Workplace, ensuring alignment and compliance with the firm’s security policies and procedures, framed within ISO 27001.
- Monitoring the service (qualitative and quantitative) offered by the digital workplace deployed in the office, using the inputs deemed necessary: Service Desk, surveys, etc. ensuring that commitments are met.
- Third level of escalation, or escalation management with suppliers, in Workplace incidents.
At Pérez-Llorca we advocate equal opportunities for people who apply for vacancies at the firm regardless of their sex, race, age, nationality, marital status, political or religious beliefs, sexual orientation or family and/or personal situation. We are committed to talent without labels and we want to contribute to the creation of stable and quality employment, without any bias in the selection processes.
Madrid
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